Frequently Asked Questions
Everything you need to know about shopping with The General Store Spokane.
What is your standard shipping policy?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, and delivery times vary based on your location. You will receive a tracking number via email as soon as your package departs our facility.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. You can return or exchange most unused items in their original packaging within 30 days of purchase. Please note that some seasonal or clearance items may be final sale.
Can I pick up my online order in-store?
Yes! We offer a convenient 'In-Store Pickup' option at checkout. Once your order is ready, you will receive a notification email. Simply bring your order confirmation and a valid ID to our designated pickup counter.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like Apple Pay, Google Pay, and PayPal for a secure and fast checkout experience.
Do you offer price matching?
The General Store Spokane strives to offer competitive pricing. If you find a lower price on an identical, in-stock item from a local competitor, please reach out to our customer service team to see if the item qualifies for a price match.
How can I track my order?
Once your order has shipped, a confirmation email will be sent containing your tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.